Your piece, in progress

We make your piece after you order. Here is what happens before it reaches you.

From confirmation to delivery

1. Order placed. Save your confirmation email and order number.
2. Details checked. We review your order before production begins.
3. Your piece is being made. Allow up to two weeks for crafting and quality checks. The estimate provided for your order takes priority; shipping time is additional.
4. Final inspection. We check the finished piece before packing it.
5. Shipped. We email your tracking link. Carrier scans may take time to appear.
6. Delivered. Check your piece and documentation, and keep the packaging in case you need it.

View your order in your Lamora account using the email address from checkout, or follow the order-status link in your confirmation email.

Our order tracker also shows recorded production updates. Enter your order number and checkout email. These are the latest recorded stages, rather than a live view of production. If the tracker cannot find your order, use your confirmation email or contact orders@lamorany.com.

Timing or address questions

Production time is separate from delivery time. Follow the estimate for your order, then the carrier estimate after dispatch. If production is delayed, we will contact you with revised timing and your options under our shipping policy.

To request an address change, email orders@lamorany.com with your order number as soon as possible. Changes depend on the stage of your order.

When your piece arrives

If it is damaged, defective or different from what you ordered, email orders@lamorany.com promptly with your order number and photos. For cleaning and storage, visit Jewelry Care.

Read the return, exchange and buyback terms before sending a piece back.