Returns, Exchanges & Buyback
Last updated: October 19, 2026
Try your piece at home. Eligible purchases can be returned or exchanged within 30 days of delivery. Our separate buyback program offers eligible pieces a return path after that window, with no minimum ownership period.
Returns
Request a return within 30 days of delivery. U.S. returns include a prepaid insured label. Refunds follow authentication and inspection.
- Email returns@lamorany.com within 30 days of delivery and we will send return instructions. U.S. returns include a prepaid insured label.
- Return the piece in its original condition with the packaging and documentation that arrived with it.
- Once it arrives, we authenticate and inspect the piece before approving the refund.
- Approved refunds are sent to the original payment method within five business days of inspection. Your bank may take additional time to post the credit.
Discounted pieces and proof of purchase
The same return conditions apply to pieces purchased with a discount or advertised on sale. A discount alone does not make a piece final sale. If a piece is specifically described as “as is,” that description does not by itself remove the return rights in this policy or any rights required by law. The personalization and gift-card exceptions below still apply.
Please provide your order number, receipt or another record that lets us verify the Lamora purchase. If you cannot find a receipt, email us with the purchaser's name and checkout email so we can try to locate the order. We cannot approve a discretionary return without being able to verify the purchase; this does not limit any rights required by law.
Refunds reflect the amount actually paid for the returned piece, including applicable tax adjustments and any disclosed restocking fee, rather than its undiscounted price. There is no restocking fee for an eligible, unaltered standard piece. A written copy of this policy is available on request at returns@lamorany.com.
Exchanges
Eligible pieces may be exchanged within the same 30-day window. Email returns@lamorany.com and tell us which piece you would prefer. If there is a price difference, we will settle it before the replacement ships.
Standard ring sizes and later alterations
Choosing one of the standard ring sizes shown on a product page is not personalization and does not make the piece final sale.
If a piece is altered after purchase at your request — including custom resizing outside the original standard size ordered — a return may be subject to a 20% restocking fee. If the piece has a verified defect or we made an error, that fee does not apply.
Final sale
Engraved or otherwise personalized pieces and gift cards are final sale, except where applicable law requires otherwise.
Defects or shipping damage
If your order arrives damaged, defective, or different from what you ordered, contact orders@lamorany.com promptly with your order number and photos. Verified defects and fulfillment errors are handled at our expense.
International returns
Complimentary prepaid return labels currently apply to U.S. orders. International return shipping is not included. International customers should email returns@lamorany.com before sending anything back so we can provide the correct return instructions.
Buyback and trade-up
There is no minimum ownership period. Eligible Lamora pieces can be returned to us at any time after purchase, subject to authentication and inspection:
- 60% of the price actually paid, paid after inspection; or
- Full credit toward a new Lamora piece priced at two times or more than the original price paid.
If the original order used a discount, the buyback value is based on the amount actually paid for the piece.
How it works: email returns@lamorany.com with your order number and the piece you want to return. We will provide instructions for sending the piece to us insured and trackable. After authentication and inspection, you choose the applicable payout or trade-up option.
Buyback eligibility and value may be refused where a piece cannot be authenticated as Lamora, has been materially altered by a third party, or is incomplete in a way that prevents safe resale or reuse. We will explain the reason if that happens.