Shipping & Returns

Last updated: October 19, 2026

We make your piece after you order, check the finished work, then send it by insured U.S. express delivery. Production time and shipping time are separate.

Made to order

Please allow up to two weeks from order confirmation for crafting and quality checks. Delivery time comes after production. If we cannot meet the stated production time, we will contact you with the options below.

Production delays and your options

If we cannot ship within the production time stated when you ordered, we will email you before that time expires with a revised shipment date, or explain why a date cannot yet be provided. You may agree to wait or cancel the unshipped order for a full, prompt refund, including any shipping charges paid for that unshipped order. Contact orders@lamorany.com to choose. We will request your affirmative agreement to a delay; if we do not receive it by the response deadline in our notice, we will cancel the unshipped order and refund it. Any further delay requires a new notice and your agreement. An estimated delivery date does not limit these rights.

U.S. shipping

U.S. orders include complimentary, fully insured two-day express delivery. The Express service shown at checkout lists 1–2 business days in transit after dispatch. Allow up to two weeks for crafting and quality checks before that transit time begins. We send tracking when your piece ships. A signature may be required depending on the shipment value and carrier.

International shipping

Shipping is currently available for United States addresses. International shipping is not currently available at checkout. If we add international destinations, the available options and shipping charges will be shown at checkout before purchase. International shipping is not included in the product price; duties, taxes, customs charges and other import fees would be the customer's responsibility. Lamora does not currently offer duties-paid international shipping.

Address changes

To request an address change, email orders@lamorany.com as soon as possible. Include your order number. Once an insured shipment has been handed to the carrier, changes may not be possible.

Help with your order

For production, tracking, delivery or address questions, email orders@lamorany.com.

Returns

Eligible pieces may be returned within 30 days of delivery. U.S. returns include a prepaid insured return label.

Email returns@lamorany.com within 30 days of delivery to start the return.
Return the piece in its original condition with the packaging and documentation that arrived with it.
We inspect every returned piece before issuing a refund.
Approved refunds are sent to the original payment method within five business days of inspection. Your bank may take additional time to post the credit.

Discounted pieces and proof of purchase

The same return conditions apply to pieces purchased with a discount or advertised on sale. A discount alone does not make a piece final sale. If a piece is specifically described as “as is,” that description does not by itself remove the return rights in this policy or any rights required by law. The personalization and gift-card exceptions below still apply.

Please provide your order number, receipt or another record that lets us verify the Lamora purchase. If you cannot find a receipt, email us with the purchaser's name and checkout email so we can try to locate the order. We cannot approve a discretionary return without being able to verify the purchase; this does not limit any rights required by law.

Refunds reflect the amount actually paid for the returned piece, including applicable tax adjustments and any disclosed restocking fee, rather than its undiscounted price. There is no restocking fee for an eligible, unaltered standard piece. A written copy of this policy is available on request at returns@lamorany.com.

Exchanges

Eligible pieces may be exchanged within the same 30-day window. Email returns@lamorany.com and tell us which piece you would prefer. If there is a price difference, we will settle it before the replacement ships.

Altered and personalized pieces

Engraved or personalized pieces and gift cards are final sale, except where applicable law requires otherwise. Pieces altered after purchase at your request, including custom resizing, may be subject to a 20% restocking fee if returned. A standard ring size selected from the sizes shown on the product page is not, by itself, personalization.

Defects or shipping damage

If a piece arrives damaged, defective, or different from what you ordered, email orders@lamorany.com promptly with your order number and photos. Return fees and restocking fees do not apply to verified defects or fulfillment errors.

International returns

Complimentary prepaid return labels currently apply to U.S. orders. International return shipping is not included. International customers should email returns@lamorany.com before sending anything back so we can provide the correct instructions.

Buyback

The Lamora buyback program has no minimum ownership period and is separate from the 30-day return policy. Email returns@lamorany.com or see Returns, Exchanges & Buyback for the full terms.